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REGULATIONS OF THE ONLINE STORE

CHAPTER 1.  GENERAL PROVISIONS AND DEFINITIONS

        1. The Regulations define the terms and conditions for the provision of electronic services, including the use of the Store, as well as the rights, obligations and conditions of liability of the Seller and the Customer.  The Regulations also contain information which the Consumer is obliged to provide to the Seller in accordance with the applicable provisions, including the Act of 30 May 2014 on Consumer Rights (O.J.2017.683, uniform text, as amended).
        2. Each Client should read the Regulations.
        3. The Regulations are available on the Store’s website and are available free of charge before the conclusion of the Agreement.  At the Client’s request, the Regulations shall also be made available in a way which provides for the obtainment, reproduction and recording of the contents thereof using the ICT system used by the Client (e.g. by e-mail).
        4. Basic definitions:
            1. Regulations:  Regulations of the Online Store;
            2. Seller or Service Provider:  MP STUDIO ARCHITEKTURY SPÓŁKA CYWILNA MARTA PUCHALSKA-KRACIUK, EWELINA MOSZCZYŃSKA-ZAWADZKA, ul. Tyniecka 54/6, 02-621 Warsaw, operating a business under tax identification number NIP 5213694213, statistical number REGON 361206124, entered in the Central Register and Information about Businesses;
            3. Client or Service Recipient: a natural person who is aged over 18 and has full legal capacity, a legal person and an organizational unit without legal personality who may acquire rights and incur liabilities and who will establish a legal relationship with the Seller with regard to the operation of the Store.  The Client shall also be a Consumer, if there are no separate provisions in relation to the Consumer;
            4. Consumer:  a Client who is a natural person making a legal transaction (purchase) with the Seller, not directly related to its business or professional activity;
            5. Electronic Service – a service within the meaning of the Act of 18 July 2002 on the Provision of Electronic Services (O.J. 2017.1219, uniform text, as amended), provided electronically by the Service Provider to the Client via the Service;
            6. Shop or Online Shop, or Service:  Electronic Service, Online Store, kept by the Seller at the Internet address https://collagecollage.pl, through which the Client concludes a remote sales agreement, where the parties are informed about the sale via automatically-generated e-mail, and the performance of the agreement (and in particular delivery of the Goods) takes place outside the Internet;
            7. Account – an Electronic Service, marked with an individual name (login) and a password provided by the Client, a set of resources in the Service Provider’s IT system in which the data provided by the Client are gathered along with information about the activities undertaken by the Store;
            8. Goods or Product – goods sold in the Store, covered by the Seller’s offer;
            9. Agreement – a remote agreement regarding the purchase of the Goods, concluded as a result of the placement by the Client of an Order in the Store and its acceptance by the Seller;
            10. Form – a script constituting a means of electronic communication, making it possible to place an Order in the Store or to perform other activities in the Store;
            11. Order – an instruction to purchase the Goods placed by the Client using the means of technical communication;
            12. Newsletter – an Electronic Service, electronic distribution service provided by the Service Provider via electronic mail (e-mail), which allows all Clients using it to automatically receive cyclical messages (newsletters) from the Service Provider, containing information about the Service, including new products from the Service Provider or promotions in the Store.

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

  1. Seller’s data for the purpose of contact with the Client: address: Collage, Rozbrat 28/30, 00-429 Warsaw, e-mail address: sklep@collagecollage.pl, phone number: + 48 501 094 466.
  2. The Seller shall offer the following types of Electronic Services:

1) Online Store,

2) Newsletter,

3) Account.

  1. The Seller shall provide Electronic Services in accordance with the Regulations.
  2. The technical condition for using the Store is that the Client has a computer or other devices which allow browsing the Internet, the appropriate software (including a web browser), Internet access and a valid and active e-mail account.
  3. It is prohibited to provide illegal contents by the Client.
  4. Using the Store may be associated with the risks typical for the use of the Internet, such as spam, viruses, hacker attacks.  The Seller takes action to counteract such threats.  The Seller points out that the public character of the Internet and the use of services provided electronically may involve a threat of obtaining or modifying Clients’ data by unauthorized persons, therefore the Clients should use appropriate technical measures which minimize the above threats, including antivirus and programmes protecting the identity of persons using the Internet.
  5. Conclusion of Electronic Services agreement shall take place via the Store on the Internet.  The Client may terminate the use of Electronic Services at any time by leaving the Store or by deleting the Client’s account.  In this case, the Electronic Services Agreement is automatically terminated without a need of submitting additional statements by the parties.
  6. It is not possible to use the Store anonymously or using a pseudonym.

CHAPTER 3.  PERSONAL DATA

  1. The Seller shall process the personal data provided by the Clients in accordance with applicable law, in particular:

1) The Seller shall exercise special care to protect the interests of the data subjects and, in particular, ensure that the data are:

          1. processed in accordance with the law,
          2. (b) gathered for specified, legitimate purposes and not processed further in a manner inconsistent with those purposes;
          3. (c) substantially correct and adequate in relation to the purposes for which they are processed,
          4. (d) kept in a form allowing for the identification of persons to whom they relate, no longer than it is required to achieve the purpose of processing.

2) The Seller shall apply appropriate technical and organizational measures ensuring protection of processed personal data, adequate to the threats and categories of data covered by the protection.

  1. The basis for the processing of personal data shall be the consent of the Clients themselves or a statutory authorization to process personal data, as per the Act on the Protection of Personal Data of 29 August 1997 (O.J.2016.922, as amended) and the Act of 18 July 2002 on the Provision of Electronic Services (O.J. 2017.1219, uniform text, as amended).
  2. The Clients shall have the right to withdraw their consent regarding the processing of personal data; The Clients shall have the right to control the processing of data, including their supplementation, updating, correction and deletion on the terms resulting from the aforementioned regulations.
  3. The Seller ensures that the Clients’ personal data shall not be made available to any unauthorized entities.  Clients’ personal data may be transferred to entities authorized to receive them under the applicable law, including the relevant authorities.
  4. The personal data of the Clients may be entrusted to third parties for the purposes related to the implementation of the Agreement concluded with the Client.  The Seller points out that he has entrusted the processing of personal data to the following entities: home.pl S.A., ul.  Zbożowa 4, 70-653 Szczecin; R2G Polska Sp. z o.o., ul.  Klimczaka 1, 02-797 Warsaw, Kancelaria Podatkowa Ufiks Katarzyna Białecka-Redkie i Wspólnicy Spółka Jawna, ul.  Wielicka 40 lok.  U1, 02-657 Warsaw; inFakt Sp. z o.o., ul.  Kącik 4, 30-549 Kraków; Dotpay Sp. z o.o., ul.  Wielicka 72, 30-552 Kraków; The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA (Mailchimp.com).

CHAPTER 4. ADDITIONAL INFORMATION

§ 1 Account.

  1. Account registration on the Store’s website is free and requires the following activities:  The Client should complete the registration form providing specific data and submitting statements regarding the acceptance of the Regulations, processing personal data, providing commercial information.  To the Client’s e-mail address provided by him during the Account registration process a link shall be sent enabling verification of the Account.  Logging into the Account consists of entering the login and password set by the Client.  The password shall be confidential and should not be shared with anyone.
  2. The Account shall allow the Client to enter or modify data, place or check Orders and view Order history.
  3. The Electronic Account service is provided free of charge for an indefinite period.
  4. The Client may, at any time, close the Account in the Store by sending a relevant request to the Seller by e-mail to sklep@collagecollage.pl or in writing to the Seller’s address:  Collage, Rozbrat 28/30, 00-429 Warsaw.

§ 2. Newsletter

1. The Newsletter service is aimed at providing the Client with the ordered information.

2. Using the Newsletter shall not require the Account to be registered by the Client, but shall require an e-mail address and a statement regarding the acceptance of the Regulations, the processing of personal data, and the transmission of commercial information.

3. A link confirming the subscription to the Newsletter shall be sent to the Client’s e-mail address.

4. The Electronic Newsletter service shall be provided free of charge for an indefinite period.

5. The Client may, at any time, cancel his Newsletter subscription by sending a relevant request to the Seller by e-mail to sklep@collagecollage.pl or in writing to the Seller’s address: Collage, Rozbrat 28/30, 00-429 Warsaw.

CHAPTER 5. SALE

§ 1. Goods

    1. All Products offered in the Store are new and have no defects.
    2. A detailed description of the Good can be found on the Store’s website.
    3. The warranty for the Goods shall not be granted, and after-sales services shall not be provided.

§ 2. Orders and their execution

  1. An order may be placed by completing the Form available in the Store.
  2. Orders can be placed after registering an Account in the Store or without registering an Account in the Store (guest purchases).
  3. The Client shall be obliged to carefully fill in the Form, providing all data in accordance with the actual state of affairs and specifying the chosen method of payment and delivery.
  4. In the Form, the Client shall provide the data and submit statements regarding the acceptance of the Regulations, processing personal data, providing commercial information.
  5. Orders in the Store can be placed 24 hours a day, 7 days a week.  Orders placed on Saturdays, Sundays or holidays shall be processed on the next business day.
  6. Confirmation of placing the Order is made by the Client by clicking the “Buy and Pay” button (box).  The Seller shall send the Client confirmation of the Order to the Client’s e-mail address.
  7. The time of order execution (i.e. until the day of dispatch of the Goods) shall be up to 2 business days.

§ 3. Payments

  1. All prices of the Goods in the Store are gross prices specified in Polish zlotys (prices include VAT).  The price of the Goods shall not include the costs referred to in point 2 below.  The price of the Goods given at the time of placement of an Order by the Client shall be binding for both parties.   
  2. Costs associated with the delivery of the Goods (e.g. transport, delivery, postal services) and any other costs shall be borne by the Client.  The value of these costs may depend on the Client’s choice as to the method of delivery of the Goods.   Information about the amount of such costs shall be provided at the stage of placing the Order.
  3. The Client may choose a payment method:
  4. payment via the Dotpay payment system – payment before shipment of the Goods (prepayment).  After placing the Order, the Client should make payment through the Dotpay system.  The Order shall be processed after the Client’s payment is credited in the Dotpay payment system;
  5. payment at the time of personal receipt of the Goods (cash or payment by card) – the Client shall make the payment directly at the time of personal receipt of the Goods in the Seller’s store.  The Order shall be executed after the acceptance thereof.
  6. For each Product sold, the Store shall issue a proof of purchase and shall deliver it to the Client, if the provisions of applicable law require such delivery.

§ 4. Delivery

  1. The Product shall be sent to the address indicated by the Client in the Form, unless the Parties agree otherwise.
  2. The Product shall be delivered by courier or via the postal operator, depending on Client’s choice.  The package should be delivered within 2 business days of the date of dispatch of the Goods.
  3. The Client may collect the Goods personally at the address of Collage, ul.  Rozbrat 28/30, 00-429 Warsaw.
  4. Along with the Goods, the Seller shall hand over to the Client all elements of their equipment, as well as manuals, maintenance instructions and other documents required by the provisions of the generally-applicable law.
  5. The Seller points out that:

1) when the Goods are delivered to the Client or the carrier, the benefits and burdens associated with the Goods and the risk of accidental loss or damage to the Goods shall pass to the Client.  In the event of sale to the Client, the risk of accidental loss or damage to the Product shall pass to the Client as soon as the Goods are handed over to the Client.  The hand-over of the Goods shall be deemed to constitute the entrusting of the Goods by the Seller to the carrier, if the Seller has no influence on the choice of the carrier by the Client,

2) acceptance of the shipment with the Goods by the Client without objection shall result in the expiry of claims for loss or damage in transport, unless:

a) the damage is recorded by means of a protocol before the parcel is accepted;

b) no such record is made due to the fault of the carrier;

c) the loss or damage result from an intentional fault or gross negligence of the carrier;

d) a damage which is not perceptible from the outside is noticed by the authorized party after the acceptance of the consignment and, within 7 days, such party demands that it should be determined and proven that the damage arose in the time between accepting the shipment for transport and its delivery.

§ 5. Additional information for the Client

        1. The Agreement is not concluded for an indefinite period and shall not be subject to automatic extension.
        2. The minimum duration of the Client’s obligations under the Agreement shall the equal to the term of the Agreement, i.e. the payment and receipt of the Goods.
        3. Using the Store by the Client shall not be connected with an obligation to make a deposit or provide other financial guarantees.
        4. The Seller shall not be obliged to and shall not apply the code of good practices, as referred to in Art. 2 point 5 of the Act of 23 August 2007 on Counteracting Unfair Market Practices (O.J.2016.3, as amended).

CHAPTER 6. LIABILITY

  1. Liability under the warranty shall be excluded in legal relations with the Clients.
  2. The Seller shall be liable to the Client if the Goods have physical or legal defects (warranty), on the terms set out in the provisions of the Civil Code (O.J.2017.459, uniform text, as amended) and in the Act of 30 May 2014 on Consumer Rights (O.J.2017.683, uniform text, as amended), including the following:

1) a physical defect consists of non-compliance of the Goods with the Agreement.  In particular, the Goods are inconsistent with the Agreement if:

a) the Goods do not have the properties which this type of goods should have because of the purpose specified in the Agreement or resulting from the circumstances or designation;

b) the Goods do not have the properties which the Seller has guaranteed to the Client;

c) the Goods are not suitable for the purpose which was informed by the Client to the Seller at the time of conclusion of the Agreement, and the Seller did not raise any objections as to such purpose;

d) the Goods have been delivered to the Client in an incomplete state.

2) the Goods have a legal defect if the Goods are owned by a third party or if they are encumbered with the right of a third party, and if the restriction in using or disposing of the Goods results from a decision or opinion of a competent authority; if the right is sold, the Seller shall also be responsible for the existence of the right;

3) the Seller shall be liable under the warranty for physical defects which exist at the time the risk is passed to the Client or which result from the reason inherent to the Product at that time.

4) the Seller shall be released from liability under the warranty if the Consumer knew about the defect at the time the Agreement was concluded;

5) if a physical defect is found within one year from the date of the hand over of the Goods, it shall be presumed that the defect or its cause existed at the time the risk passed to the Consumer;

6) the Seller shall be liable under the warranty if a physical defect is found before the expiry of two years from the date of hand-over of the Goods to the Consumer, and if the Goods purchased by the Consumer are a movable item, the Seller shall be liable under the warranty if a physical defect is found before one year from the day of hand-over of the Goods;

7) Consumer’s rights under the warranty shall be:

a) a demand for a price reduction of the Goods or withdrawal from the Agreement, unless the Seller immediately and without excessive inconvenience for the Consumer replaces the defective product with a defect-free product or removes the defect;

b) the Consumer, instead of the defect removal proposed by the Seller, may demand replacement of the Goods with goods free from defects, or instead of replacing the Goods, may demand removal of the defect, unless ensuring that the Goods are made compliant with the Agreement in a manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller.  When assessing the excess of costs, the value of the item free from defects is taken into account, as well as the type and significance of the identified defect, and also the inconvenience to which another method of satisfaction would expose the Consumer; 

8) The Consumer who exercises the rights under the warranty shall be obliged to deliver the defective item to the place indicated in the Agreement at the Seller’s expense, and when such place is not specified in the Agreement – to the place where the item was delivered to him.

CHAPTER 7. CLAIMS CONSIDERATION PROCEDURE

  1. The Client should send claims to the Seller in writing to the following address:  Collage, Rozbrat 28/30, 00-429 Warsaw.  The Client may use the claim form available in the Store, but this is not a condition for considering the claim.
  2. If it is found that the consignment is not intact, is diminished or damaged, the Client should immediately (no later than within 7 days of the date of receipt of the parcel) file a complaint with the Seller.  Such action will provide for the pursuit of claims against the carrier.  This is not a condition for consideration of the claim.
  3. The claim should cover a detailed description of the problem and the Client’s demand, and possibly also the photographic documentation.
  4. The Seller undertakes to examine the claim within 30 days.  If the Seller does not comment on the Client’s claim within 14 days, it shall be deemed that he considered the claim to be justified.
  5. If the claim is recognized, the Seller shall take appropriate action.
  6. There is a possibility of using extrajudicial measures of dealing with complaints and pursuing claims in legal relations with Consumers, including:

1) a possibility of resolving disputes by electronic means via the ODR platform (online dispute resolution), available at http://ec.europa.eu/consumers/odr/;

2) a possibility of conducting amicable proceedings before a common court or other authorities.

CHAPTER 8. TERMINATION OF THE AGREEMENT

  1. Termination of the Agreement by the Seller or the Client may take place under the terms of the Civil Code (O.J.2017.459, uniform text, as amended).
  2. The Consumer shall have the right to terminate the Agreement within 14 days of the date of receipt of the Goods.
  3. Information about termination of the Agreement by the Consumer is contained in the instruction on the right of termination, available on the Store’s website.
  4. The right to terminate the Agreement shall not be vested in the Consumer in relation to some contracts, i.e.:
    1. for the provision of services, if the Seller has fully provided the service at the express consent of the Consumer who has been informed before the provision of the service that he will lose the right to terminate the Agreement after provision of the service by the Seller;
    2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for termination of the Agreement;
    3. in which the Goods are constituted by non-prefabricated items, manufactured according to the Consumer’s specification or serving to satisfy his individual needs;
    4. in which the Goods are constituted by perishable goods or goods having a short shelf-life;
    5. in which the Goods are delivered in a sealed package which, after opening the packaging, may not be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery;
    6. in which the Goods are items which, after the delivery, due to their nature, are inseparably connected with other items;
    7. in which the Goods are alcoholic beverages, the price of which was agreed at the time of conclusion of the Agreement, and whose delivery may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control;
    8. in which the Consumer expressly demands that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those whose performance the Consumer has demanded, or supplies items other than spare parts necessary to perform the repair or maintenance, the right to terminate the Agreement shall be vested in the Consumer with regard to such additional services or items;
    9. in which the Goods are audio or video recordings or computer software delivered in a sealed package, if the packaging has been opened after the delivery;
    10. for delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
    11. concluded through a public auction;
    12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of provision of the service;
    13. for the delivery of digital contents that is not recorded on a tangible carrier if the provision of services begins at the Consumer’s express consent before the deadline for termination and after being informed by the Seller about the loss of the right to terminate the Agreement.

5. The Seller shall immediately, not later than within 14 days of the date of receipt of the Consumer’s notice on termination of the Agreement, return to the Consumer all payments made by him, including the cost of delivering the Goods.  The Seller shall refund the payment using the same method of payment as that used by the Consumer, unless the Consumer has expressly agreed to a different method of return which does not entail any costs for him.

6. If the Consumer has chosen a method of delivery other than the cheapest usual delivery method offered by the Seller, the Seller shall not be obliged to refund the additional costs incurred by the Consumer.

7. The Consumer shall be obliged to return the Goods together with all elements of equipment, including packaging, if it constitutes a significant element of the Goods.  The Seller may refrain from returning the payment until the receipt of the Goods or until the Seller provides proof of their return, depending on which of these events occurs first.

8. The Consumer shall only bear the direct costs of returning the Goods, unless the Seller agrees to bear them or does not inform the Consumer about the necessity of incurring such costs.

9. The Consumer shall be liable for the decrease in the value of the Goods as a result of using them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

10. In the event of effective termination of the Agreement, the Agreement shall be considered void.

CHAPTER 9. INTELLECTUAL PROPERTY

1. The rights to the Service and the contents contained therein shall belong to the Seller.

2. The address of the website where the Store is available and the contents of the https://collagecollage.pl website are subject to copyright and are protected by copyright law and intellectual property law.

3. All logotypes, names, graphic designs, films, texts, forms, scripts, source codes, passwords, trademarks, service marks, etc. are registered trademarks and belong to the Seller, producer or distributor of the Goods.  Downloading, copying, modifying, reproducing, transferring or distributing any contents from the https://collagecollage.pl website without the owner’s consent shall be prohibited.

CHAPTER 10. FINAL PROVISIONS

  1. In matters not covered by the Regulations, the legal relations with the Clients or Consumers shall be governed by the relevant provisions of the generally-applicable law.
  2. Any departures from the Regulations shall require a written form under the pain of nullity.
  3. A court competent to settle the dispute between the Seller and the Client shall be the court having jurisdiction over the registered office of the Seller.  A court competent to resolve the dispute between the Seller and the Consumer shall be the court which is competent according to general rules (the court of the defendant’s domicile) or another more convenient venue for the Consumer (according to Articles 31-37 of the Code of Civil Procedure).

NOTICE ABOUT THE RIGHT TO TERMINATE THE AGREEMENT

applies to the Consumer

You have the right to terminate the Agreement within 14 days without giving any reason. 

The deadline to terminate the Agreement expires after 14 days from the date on which you come into possession of the item or on which a third party other than the carrier and indicated by you comes into possession of the item.

To exercise your right of termination, you must inform us of your decision to terminate the Agreement by means of an explicit statement (for example, a letter sent by post or e-mail).  Below are our contact details:

Marta Puchalska-Kraciuk

Rozbrat 28/30, 00-429 Warsaw

sklep@collagecollage.pl

You can use the form of termination, but this is not mandatory.

To keep the deadline for termination of the Agreement, it is enough for you to send information regarding the exercise of your right to terminate the Agreement before the deadline to terminate the Agreement.

Consequences of termination of the Agreement: in the event of termination of the Agreement, we shall return to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method selected by you, other than the cheapest method of delivery offered by us), immediately, and in any case not later than 14 days from the date on which we are informed about your decision to exercise the right to terminate the Agreement.  We shall make a refund using the same payment methods as you used in the original transaction, unless you have explicitly agreed otherwise; in any case, you will not incur any fees in connection with this return.  We may refrain from returning the payment until the receipt of the item or until we are provided with a proof of its return, depending on which of these events occurs first.

Please send back or give us back the item immediately, and in any case not later than 14 days from the date on which you inform us of your termination of the Agreement.  The deadline shall be met if you send back the item before the lapse of the time limit of 14 days.

You will have to bear the direct cost of returning the goods.  The amount of such costs is estimated at a maximum of approximately PLN 20.00.

You shall be responsible only for the reduction in the value of the items resulting from their use in a different way than was necessary to establish the nature, characteristics and functioning of items.

DRAFT NOTICE OF TERMINATION OF THE AGREEMENT

applies to the Consumer

ATTENTION: this form should be filled in and returned only if you wish to terminate the Agreement

………………………., ……………………………….

…………………………………………

(Client’s first name and last name)

………………………………………..

…………………………………………

(Client’s mailing address)

…………………………………………

(contact telephone number)

Mr/Ms* ……………………………………………

……………………………………………………………

(first name and last name, name of the Seller)

………………………………………..

…………………………………………

(address of the Seller)

…………………………………………

(e-mail address of the Seller)

…………………………………………

(fax of the Seller)

TERMINATION OF THE REMOTE SALE AGREEMENT

I declare that I terminate the remote sale agreement, concluded on ………………………………………… and regarding the purchase of the following goods:

  1. ………………………………………………………………………………… for the price of ……………………………………………….,
  2. ………………………………………………………………………………… for the price of ……………………………………………….,
  3. ………………………………………………………………………………… for the price of ………………………………………………..

The Goods were handed over / collected on ………………………………………………… ..

Therefore, I declare that I will return the Goods immediately, not later than within fourteen days.

Below, I indicate the data for the return of the price of the goods, which should take place immediately, not later than within fourteen days.

…………………………………………………………………………..……………………

…………………………………………………………………………………………..……

……………………………………………………

(first name, last name and signature of the Client,

if the form is sent in paper form)

CLAIM FORM

…………………………………………

(Client’s first name and last name)

………………………………………..

…………………………………………

(Client’s mailing address)

…………………………………………

(contact telephone number)

MP STUDIO ARCHITEKTURY

Tyniecka 54/6

02-621 Warsaw

mp@moszczynskapuchalska.com

COMPLAINT

I declare that I submit a complaint regarding the sale agreement, concluded on ………………………………………… and concerning the purchase of the following goods:

1) ………………………………………………………………… for the price of ……………………………………,

2) ………………………………………………………………… for the price of ……………………………………,

3) ………………………………………………………………… for the price of……………………………………

The goods indicated above are defective because ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………………………………………….……………………

I attach / not attach to this complaint* photographs showing the aforementioned defects of the goods.

The aforementioned lack of compliance of the goods with the Agreement is significant/insignificant*.

Therefore, if the complaint is accepted, I request**:

1) presentation of a suggestion by the Seller for the removal of the defect, or

2) I request the replacement of the goods with new ones or

3) instead of replacement of the items, I request the defect to be removed, unless it is impossible to ensure the compliance of the goods with the Agreement according to the designated method or it would require excessive costs compared to the method proposed by the Seller.  I acknowledge that when assessing the excess of costs, the value of the goods free from defects is taken into account, as well as the type and significance of the identified defect, and also the inconvenience to which another method of satisfaction would expose me;

4) …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

I am aware that the personal data provided by me will be processed by the Seller for purposes related to the consideration of this complaint and satisfaction of the related claims, and in accordance with the rules set out in the applicable law.  I know that I have the right to demand from the data controller access to my data, their correction, deletion or limitation of their processing, or opposition against their processing, as well as the right to lodge a complaint to the supervisory authority.

……………………………………………………

(first name, last name and signature of the Client)

Additional information from the Seller:

The personal data provided by you will be processed by the Seller for purposes related to the consideration of your complaint and satisfaction of the related claims, and in accordance with the rules set out in the applicable law. You have the right to demand from the data controller access to my data, their correction, deletion or limitation of their processing, or opposition against their processing, as well as the right to lodge a complaint to the supervisory authority. More information is contained in the document entitled “Information from the personal data controller”.

* delete as appropriate.

** make a choice and delete the remaining options.

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